REFUND & RETURNS

By placing an order, you have confirmed that: You have read, understood, and accepted the following policies:

1. ORDER CANCELLATION.

If your order has been paid and you need to change or cancel an order, please contact us within 24 hours. Once the packaging process has started, we can no longer cancel it.

2. RETURNS.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Refunds and Exchanges

To ensure a smooth return/ refund process, please note the following conditions:

  1. The item must be unused, unboxed, and in the same condition as when you received it, or
  2. The item must be defective, damaged, or incorrectly shipped.
  3. To complete your return, we require a receipt or proof of purchase.
  4. Only regular priced items may be refunded, sale items and gift cards cannot be refunded.
  5. If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
  6. The item must be in the original packaging.
  7. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 If you meet these conditions, please contact our support team for assistance at support@hoomaze.com.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  1. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@hoomaze.com.